All about E-Business Monitor Membership
Remember: participation is (and always will be) free!
1. What’s the difference between the various levels?
All levels of membership get you some basic free benefits (see membership benefits table). The main difference between the various levels is the numbers of users who are on the membership account and have access to the E-Business Monitor.
2. Which membership level do I need?
It depends how big your organization is. Or how many people there are who would like access the E-Business Monitor, detailed reporting and benchmarking. If you are a small organization you could start with the Premium (individual) or Professional (small teams) levels of membership and then upgrade. For larger organizations you could start with Professional level (small teams) and then upgrade to Enterprise membership if necessary.
3. Can I choose a lower level of membership and then upgrade to a higher level if I want it?
Yes. Within one month of taking up any level of membership you can upgrade to a higher level and just pay the difference in price — it’s as though you purchased the higher level to start with. However, after one month, when you upgrade, you pay the full price of the higher level membership and the year’s validity starts afresh from that date.
4. How long do memberships last? Can I have membership for a custom length of time?
All memberships last one year from the day they started.
5. I don’t understand the various benefits — can you help me?
Sure thing, please contact us via our contact form and we will help you out.
Payment & Pricing
1. Do you offer free trials or discounts?
We don’t offer free trials. Participation in the E-Business Monitor is free to start with. We try to give as much information, and examples of detailed reporting and benchmarking as possible for you to make a decision.
2. What are the different payment methods?
Currently, we accept payment via secure online card transactions for most major credit cards. We can also take payment by cheque or bank transfer.
3. Do you issue invoices for our records?
All your transactions are stored in your account. We will also email you a PDF with full details (including taxes where relevant).
4. I need a Pro-Forma Invoice from you to get a Purchase Order set up — can you provide this?
Sure. Just get in touch and we can send this to you right away by email. Quickes way is to fill out our alternative registration form.
User Access, Membership & Intellectual Property
1. Can we set up a user which is a group log in (e.g. group email address and password)?
No. Each user must be an individual rather than a group. We would treat group email addresses and log in details as a form of account sharing which is not permitted.
2. Can we share log in details?
No. Not only would this be risky for you (potentially exposing personal or financial information through the sharing) but we would see it as a serious infringement of our intellectual property and as illegal. We reserve the right to take legal action if we see this occurring. And we do track log in activity to look for unusual behaviour.
3. How do we add or remove users on our membership?
Currently, you will have to contact us to do this for you.
4. Can we add users to our membership who don’t work for our organization?
No. A membership must be within a single organization. Given anyone on any particular membership can add or remove anyone else we wouldn’t advise it for security reasons anyway.
5. For a single user membership, can we change who that individual is (e.g. if the current user leaves and someone else wants to take the membership over)?
Yes. Just let us know and we’ll make sure the right user has access.
6. Can we buy additional user access?
We don’t offer user access on a per-user basis. As you can see from the membership options there are several broad bands allowing up to a certain number of users. If you want one more than the allowed amount at any membership level then you’ll have to upgrade to the next level, or remove an existing user to add the new one.
7. Will we still have access to our detailed reporting and benchmarking if our membership expires?
Access to detailed reporting and benchmarking is only available while your membership is valid. If your membership expires, you will not continue to be able to access these.
Upgrades, Downgrades & Renewals
1. How do we upgrade online?
You can upgrade online once you have a membership set up. Within the first month of setting up your membership you can upgrade to any higher level and only pay the difference in price, with the membership expiring at the same original date. After one month you can upgrade but you pay the full price and the membership starts again at the higher level for a full year.
2. Can we downgrade our membership?
You cannot downgrade your membership part way through an existing membership. However, you can choose to renew your membership at a lower level.
3. How do we renew our membership?
Well, currently that is done automatically through your account. Alternatively, we will notify you when your membership is up of renewal and, within one month of the expiry date, you can pay for your next year’s worth of membership.
4. How do I cancel any renewals?
You can manage renewals, and auto renewals, via the Membership section in your account.
Refunds & Cancellations
1. What are your terms on cancellations and refunds?
There are no refunds on access bought unless you notify us within 7 days of purchase and you have not accessed the additional functionalities of advanced reporting / benchmarking. We provide all the information you need up front to make your decision.
2. What happens if a membership renewal goes through but we didn’t want it?
Just let us know and we’ll immediately refund the full amount and cancel the membership.
Still have questions?
Please contact us via our web form.
